One of the strengths of the company’s products is the ability to produce flour in different types and the type of product required, because flour is one of the main raw materials in confectionery and flour products and its quality will has a great impact on the quality of these products.
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Production of quality product and expected by consumers is one of the initial missions in Shirin Eram Sepanta Company, which includes all consumers of biscuits in Iran and international markets.
quality management system
We believe that in line with the ISO 9001: 2015 standard, relying on the process approach and the logic of continuous improvement, while focusing on quality management, one of the main goals of Shirin Eram can be achieved, which is customer satisfaction.
Customer grievance system
This standard is designed to increase customer relationships and ensure proper service delivery; Provides a codified mechanism for understanding customer feedback and complaints, resolving incoming complaints, and identifying and identifying plaintiffs’ needs and expectations. Eram Biscuit, along with other measures and due to the need to adhere to the principle of customer orientation, has established and received the ISO 10002: 2018 standard certification.
Environmental management system
In order to achieve a systematic and continuous method in environmental management of production activities, Eram Biscuits has implemented the ISO 14001: 2015 standard. Our goal is that the production activities are carried out according to the environmental requirements and with a balanced movement, while meeting the needs of customers, provide the necessary conditions for environmental protection and improve its environmental performance. This standard uses a life-cycle-based approach to prevent unintended environmental consequences along the way by influencing the way products are designed, manufactured, distributed, consumed and disposed of.
Critical point control system and risk analysis
This standard is a systematic system in the food production chain and allows us to take the necessary reassuring measures to produce healthy and safe products by identifying and analyzing critical and dangerous points. Commitment and commitment of Eram Biscuits to the health and safety of our customers, led us to use this method, among other measures, to better control the factors that threaten the health of raw materials and products.
Occupational safety and health management system
Occupational health management system is to improve occupational health and safety and eliminate hazards while working or in the workplace. Biscuit Eram requires itself to take effective preventive measures to increase employee health by identifying and continuously monitoring occupational safety risks and opportunities.
Food safety management system
Eram Biscuits in the form of this standard is obliged to use all the necessary attention and effort to produce products with acceptable food safety in accordance with legal requirements and customer needs. Our commitment is to provide and continuously improve safe and healthy products.
